Teaxpress.com reserves the sole right to accept or deny refunds and will act reasonably in the common interest of the consumer. Purchases are only retractable in exceptional circumstances as following:

- The return needs to be reported within 48 hours after the delivery of your package.

All returns must be in unused condition with all original tags and packaging intact.

- TEAXPRESS will process your refund which can take 5-8 working days within India.

In case of Return of an order which had payment mode as Cash On Delivery, we will get in touch with you via email (info@teaxpress.com) for your bank account details to refund the amount.

- There will be no deduction or any kind of additional charges for the Refund and the same amount will be deposited to the customer's account.

Received DAMAGED Product ?

Though we craft highly durable products and make them reach you in a very safe packaging but still due to uncertainties there are can be chances of some damage once in a blue moon during shipment of your order.

In such case of damage, kindly report the problem within 48 hours after receiving your order. After processing your issue, our officials will revert you with how you can send back the damaged product.

If we do have another product available with same details, we’ll ship it for you. If not, you will be given an option to either choose something else within the same price range, or we can send a shopping coupon of that price for your future shopping.